Srd9 com's Terms & Conditions

01 Introduction & Eligibility

Welcome to srd9 com. These terms and conditions ("Terms") form a legal agreement between you and srd9 com. By using our website or app, you are considered to have automatically accepted these Terms.

Srd9 com is a licensed online gaming platform designed specifically for users in Bangladesh. We offer a wide range of entertainment options including slots, Live Casino, Sports Betting, and fish games.

If you disagree with any part of these Terms, please refrain from using srd9 com. Contact our support team if you have any questions.

02 Account Registration & Eligibility

To open an account at srd9 com, you must meet the following requirements. These requirements apply to everyone and no exceptions will be made.

• You must be 18 years of age or older to register.
• Each individual may only open one account. If multiple accounts are found under the same person, all of them will be closed.
• All information provided during registration must be accurate, complete, and up to date.
• Registering with a false name, address, or identity is strictly prohibited.
• Opening an account using someone else's information is a criminal offense and is strictly prohibited at srd9 com.

Srd9 com may request identity verification documents (national ID, passport, or driving license) at any time. Withdrawals may be temporarily placed on hold until verification is complete.

03 Deposit & Withdrawal Policy

Srd9 com supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in BDT.

• The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 12–48 hours.
• Withdrawals must be made using the same payment method used for the deposit.
• Account verification is mandatory before your first withdrawal.
• No additional charges apply to deposits, though the payment provider may impose their own fees.

If money laundering or improper financial activity is suspected, srd9 com reserves the right to suspend transactions and notify the relevant authorities.

04 Bonus & Promotion Terms

Srd9 com offers a variety of bonuses — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus offer has its own terms and conditions, which you should read carefully before accepting.

• Wagering requirements must be met to withdraw bonus funds (typically 15x–30x).
• You may not claim another bonus while one is already active.
• Games played with bonus balance may not count toward all bonus conditions.
• Wagering must generally be completed within 30 days of receiving a bonus.
• Attempting to claim bonuses through fake accounts or fraudulent means will result in account closure.
• A separate bonus structure applies for VIP members — see the VIP page for details.

05 Fair Gaming Policy

All games on srd9 com are powered by internationally recognized Random Number Generator (RNG) technology. This means every game outcome is completely random and cannot be predetermined by anyone.

Our game providers — including Pragmatic Play, PG Soft, and Evolution Gaming — are all audited and licensed by international gaming authorities. Every game session on srd9 com is fair and transparent.

• RNG certification ensures that no game outcome is manipulated.
• The RTP (Return to Player) for each game is listed in that game's description.
• Live Casino games are run by professional dealers in real time.
• If a technical issue occurs during a game, that round will be voided and the wager refunded.

06 Prohibited Activities

Srd9 com is committed to maintaining a fair and safe gaming environment. Any of the activities listed below are strictly prohibited and will result in permanent account closure.

• Creating multiple accounts or using another person's account.
• Organizing collusion or group activity to abuse the bonus system.
• Using software bots, scripts, or automated systems to play games.
• Intentionally exploiting any technical glitch or error on the platform.
• Using srd9 com for money laundering or channeling illegal funds.
• Threatening, harassing, or using abusive behavior toward other players or staff.
• Using false identity or documents to pass account verification.

07 Privacy & Data Security

Srd9 com treats the protection of your personal information as its highest priority. We keep your data secure using SSL encryption and advanced security technology.

• Your information will never be sold or transferred to any third party.
• Only information necessary to operate the service is collected.
• Information may be shared with relevant authorities where required by legal obligation.
• You may request to view, correct, or delete your personal information at any time.

For more details, visit our Privacy Policy Read the page.

08 Responsible Gaming

Srd9 com believes gaming should be entertainment — not an addiction. That is why responsible gaming is an integral part of everything we do.

• Our platform offers deposit limits, session time limits, and self-exclusion tools.
• If you feel that gaming is affecting your daily life, please reach out to our support team.
• Srd9 com does not approve accounts for anyone under 18 and actively works to prevent minors from gaining access.

To learn more about Responsible Gaming, visit our Responsible Play Visit the page.

09 Account Closure & Suspension Policy

Srd9 com reserves the right to temporarily suspend or permanently close your account for any of the following reasons.

• If any provision of these Terms is violated.
• If evidence of fraud or improper activity is found on the account.
• Failure to complete identity verification.
• Prolonged account inactivity (more than 12 months).
• If you submit a request to close your own account.

You can request account closure at any time by contacting us. If you have a valid balance, you will be given the opportunity to withdraw it first.

10 Right to Amend Terms

Srd9 com reserves the right to modify, update, or amend these terms and conditions at any time. For significant changes, we will notify you in advance via your registered email or a banner on the site.

Continuing to use srd9 com after any changes take effect will be considered your acceptance of the updated terms. We recommend checking this page regularly.

11 Dispute Resolution

If any dispute or disagreement arises between you and srd9 com, we will first attempt to resolve it through our customer service team.

• All disputes must first be submitted to our support team.
• We aim to provide an initial response within 7 business days.
• Complex matters may take up to 30 days for a full investigation.
• If both parties cannot reach a mutual agreement, the matter will be resolved through arbitration.

12 Contact

If you have any questions or comments about these terms and conditions, please get in touch. Our customer service team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available at the bottom-right corner of the website
• Support Ticket: Submit from your account dashboard

You can also find answers to many common questions on our FAQ page — View Here।