Your Data Keeping You Safe Our Responsibilities

01 Introduction

Welcome to srd9 com. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how srd9 com collects, uses, stores, and protects your personal information.

By using our website or app, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account.

Srd9 com is a trusted online gaming platform for users in Bangladesh. We comply with international data protection standards and treat the security of your information as our top priority. This Privacy Policy may be updated from time to time, and the date of any revision will be noted at the top of the page.

02 What Data We Collect

Srd9 com only collects the information needed to run its services properly. We never gather excessive or irrelevant data. A detailed list of the information collected is provided below:

03 How We Collect Data

Srd9 com collects your information through several methods. Each approach is transparent and carried out with your consent.

• Directly from you: Information you provide through registration forms, account verification, support tickets, and live chat.
• Automatically: Information collected automatically while using our website or app, through cookies, log files, and tracking technologies.
• From Third Parties: Data received from payment providers (bKash, Nagad, Rocket) and identity verification agencies, limited and regulated.
• From Public Sources: Publicly available information may be verified to help prevent fraud and misuse.

04 Purpose of Data Use

Srd9 com collects your information only for specific, legitimate purposes. We never use your data for anything beyond what is required. The primary purposes are outlined below:

• For creating, managing, and verifying your account.
• To securely process deposit and withdrawal transactions.
• To provide customer support and resolve issues promptly.
• To prevent fraud, money laundering, and unauthorized access.
• To monitor and support responsible gaming practices.
• To continuously improve our services and the overall user experience.
• To meet legal obligations and fulfill regulatory requirements.
• To keep you informed about relevant promotions and offers, with your consent.

05 Data Sharing & Disclosure Policy

Srd9 com never sells, rents, or transfers your personal data to third parties for commercial purposes. However, limited information may be shared in the specific circumstances outlined below:

• Payment Provider: Limited data required to process transactions with bKash, Nagad, Rocket, or bank.
• Game Provider: Licensed game providers such as Pragmatic Play, PG Soft, and Evolution only process data related to gameplay.
• Legal Obligations: To respond to court orders or lawful requests from government authorities.
• Fraud Prevention: When cooperating with agencies investigating financial crimes.

Before sharing data with any third-party organization, we ensure they comply with our privacy standards and are equally committed to data protection.

06 Cookie Policy

Srd9 com uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser that help us remember your preferences.

• Essential Cookies: Essential for login sessions and security. Without these, the website cannot function properly.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand site performance and usage patterns, entirely anonymously.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

07 Data Retention Period

Srd9 com does not retain your data beyond what is necessary. Retention periods are determined by the type of service and applicable legal obligations.

• Active Account Data: Retained for as long as the account remains active.
• Financial transaction records: a minimum of 5 years after the last transaction (as required by law).
• Identity verification documents: 3 years after account closure.
• Customer service records: 2 years after the last interaction.
• Upon account closure: most data is deleted within 6 months, except where legally required.

08 Your Rights

As a user of srd9 com, you have important rights over your own data. We respect those rights and are committed to assisting you with any related request.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may opt out of your data being used for marketing or other purposes.
• Right to Data Portability: You can receive your data in a readily readable format.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

09 Minor Protection

Srd9 com strictly does not provide gaming services to anyone under 18. We treat the protection of minors as our highest priority and make no exceptions.

• Age verification is carried out at the time of registration.
• No data from minors is collected or stored.
• If a minor is found to have created an account, it will be closed immediately upon detection and all associated data will be deleted.

10 Security Measures

Srd9 com uses industry-leading technology to protect your data. Our security framework is built across multiple layers, so if one layer is compromised, the others remain active.

• 256-bit SSL/TLS Encryption: All data transfers are conducted through fully encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security can be kept active during login.
• Firewall & DDoS Protection: Server-level security measures of the highest standard.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Suspicious Activity Monitoring: Our 24/7 automated system detects unusual transactions.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.

Please note that no method of transmission over the internet is 100% secure. We encourage you to take precautions as well — use a strong password and never share your login credentials with anyone.

11 Policy Updates

Srd9 com may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:

• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

12 Contact

If you have any questions, comments, or requests regarding our Privacy Policy or your personal data, feel free to contact us. Our data protection team is available 24/7, seven days a week.

• Email: [email protected]
• Live Chat: Available at the bottom right corner of the website
• Support Ticket: Submit from your account dashboard

For requests to delete or correct data, we typically respond within 30 business days. For further inquiries, please visit our FAQ Page view.